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| Product Feature Highlights |
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 Live
Chat |
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Web
Analytics |
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Marketing
Services |
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Real
time Language Translation |
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CRM
Integration |
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Consulting |
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| PRODUCT > Live Presence Chat |
| Why do you need Live Presence Chat? | ||
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Increased ROI on Your On-Line Advertising | |
Live Presence will tell you which of your on-line advertising campaigns generate the most Prospects and Customers, even down to the keyword level. Prospect detection is important, because, while a campaign with one search engine may bring in 1000's of visitors, only a small percentage of them may stay long enough to become prospects. Another campaign may only generate hundreds of visitors but a much higher prospect percentage. This KEY METRIC is generated for you by Live Presence automatically. It enables you to spend your advertising budget where it works. |
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Convenience and Cost | |
| Live chat communication is free, both for the visitor, you and for most businesses your service department. Visitor and your staff are at their computers making contact just a click away | ||
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Lower Support Costs | |
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Providing customer support via live chat costs less than providing
the same support via email or phone. Questions can be answered more
quickly via live chat, thus eliminating the sending and receiving of
email messages and the associated overhead. Live chat requests don't
get blocked by spam filters (how often have you responded to a
customers email only for your expertly crafted response to be
bounced back as spam!). Multiple live chat requests can be handled
simultaneously. Live chat requests can be taken anywhere, in the
office, at home, on the road. Lead List Management
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Lower Overhead | |
| Customer support staff can use the Live Presence Client from any PC with an Internet connection. Staff can be located anywhere in the world. Employees can work flexibly and from home. | ||
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